Who are we?
We’re Managed Services of course! But what exactly is Managed Services? We are a sub-department within the CXS Operations of Aristocrat Interactive. Think of us as your go-to for all things Gaming Success and Venue Support. We can help you with everything from Reporting, Training, Marketing, Promotions, Content Creation, Media Design, Compliance Audits, Member Engagement, Competitor Analysis, Venue Mystery Shops, Skill Gap Support, Gaming Floor Strategy, Technical Tasks… the possibilities are endless! To find out more about how we can help you visit our ‘Services’ page.
Now we know what you’re thinking, “What do Managed Services know about running a venue?” Well, our team is made up of Ex-Gaming Managers, Data Mining Masterminds, Industry Experts and Graphic Design Gurus, so we have a diverse understanding of all your venue operational needs. Check out our ‘Meet the Team’ page if you want the details of our experience and to get to know us.
Benefits
The Australian Labour Market is currently suffering from unprecedented skills shortages and knowledge gaps. The bad news? Experts are predicting this to continue for the next 10 years. The good news? We can help! Whether it’s assisting you in improving your productivity and efficiency to reduce the labour resources needed in your venue, training new or existing staff to bridge the gaps in their knowledge, or outsourcing the work directly to us.
The average yearly salary package for NSW Gaming Analysts in 2022 was between $71,000 and $94,000! And that’s just one of the many specialist roles within the gaming industry that your venue might need. Working with Managed Services does come at a cost, but we can provide expert advice and resources at a fraction of the cost.
Our team will become part of your organisation and offer expertise in addition to operational support. A collaborative partnership is our platform for creating a strategic roadmap that aligns well with your business goals. We will partner with you to develop an implementation plan with metrics to measure success along the way, improving product utilisation and operations.
We understand that every venue is different, that’s why working with us is completely customised to your needs. All recommendations are provided after first getting to know you, gaining an understanding of your customer base, your venue specific challenges and your goals.
We offer solutions that can be scaled up or down based on your venue needs. We can provide on going support, month-to-month contracts or one-off assistance.
Operating in the gaming environment requires venues to have specialised knowledge around products, systems, processes, and legislation. The market is inundated with options, so choosing the right solutions and strategy has never been so complex. We have the expertise to help you navigate this environment seamlessly, and ensure you’re armed with the tools needed to make the best decisions for your venue.
While managed services is part of Aristocrat Interactive, your venue does NOT need to have any current affiliation with Aristocrat to work with us. We can provide you with consultation and assistance regardless of your system or service provider.
Thank you so much Kaitlin & the Aristocrat design team!!
The service you provided from beginning to end was exceptional and the result exceeded expectations. The Kiosk & impact screens redesign and the new icons and brand elements for our customer loyalty platform were delivered quickly and deployed by your team seamlessly. We look forward to working with your team on future projects across the group.
Paul Fear - Momento Group
We’ve been working with Nancy, Taylor, Jo, Luke and the team for many years now, and it’s been a fantastic experience. They are not only easy to work with but also incredibly skilled in their field. The team's responsiveness has consistently been exceptional; whenever we had any issues, they were quick to step in and provide support, ensuring minimal disruptions and keeping our operations running smoothly. Their professionalism and commitment to their role are truly commendable, and I cannot recommend them enough.
Benjamin Chu - Railway Hotel Lidcombe
I am pleased to share my experience with Aristocrat's design services, particularly in relation to our PRIME Impact and Cabra Connect app designs. The team demonstrated exceptional creativity and professionalism throughout the process, turning our vision into user-friendly and visually appealing products. Their attention to detail and commitment to understanding our branding and overall needs made collaboration seamless and enjoyable. The end results have significantly enhanced our offerings and user engagement. I highly recommend Aristocrat for any design needs - thank you for the fantastic partnership!
Sheena Isaac - Cabra-Vale Diggers